Very dissatisfied.

Re Carleswald Health.-Worx: very dissatisfied. I checked the website for Saturday hours and noted the surgery was open til 2pm. I phoned at 7:45 Pam on Saturday morning for an appointment to see a doctor. Was told the earliest appointment was 1:30pm. I had no problem with that. I received an sms confirmation of the appointment. However when I arrived for my appointment I was advised by the receptionist that because the appointment was “After hours and that between 1pm and 2pm there will be an additional fee of over R450” At no time whilst making the appointment was I told that 1:30pm would incur an additional charge. The website certainly did not stipulate that between 1pm and 2pm on a Saturday there would be an additional charge. We asked the receptionist to check with the Dr on duty (Dr Barnabas). The receptionist reported back from the Dr that it was company policy. I would have looked for another doctor surgery to visit if I had been told of the surcharge when I was given the appointment time. Based on the fact that hidden charges are not clearly advertised on the website or provided at time of booking , I will not be returning. These are the hours as seen on the website: Operating Hours Monday to Friday – 07:00 to 18:00 Saturday & Sunday – 07:00 to 14:00 Public Holidays – 07:00 – 14:00