Disgusting service

Good day, I called this morning and the receptionist by the name of Anke de Beer answered and advised me that you as a practise do take Sizwe Copper Core Plan as my husband Michael need immediate assistance, when he got there, at the practice you all declined my husband of helping him and stating we will have to pay, which we are on the network list as stated and informed by Sizwe. I have never been so embarrassed and my husband not been helped on been in the situation he was in. I am highly disgusted at no service or medical help at all.