Bad service and day light robery

I received a very bad service from health-worx randridge and their accounts department. I have been using the medical center for a couple of years and today i was robed off my R130. I was all of a sudden told that I owe R130 because my medical aid does not fund the full consultation. Surprising that I have used the same medical aid several times with them this year. I was never told that I have to pay this R130. When I queried this I was told that we were made to sign for this begining of the year. When I check it further it clearly states that you will have to pay the facility fee before consultation. If this is the case, why was I consulted, never received an invoice for this charge. When I asked all these questions the accounts lady at randridge could not give me proper answers. She sympathized and said she will get the manager to call me. That did not happen, i phoned and advised I will hold until "busy manager" could make time for me. I was not taken seriously and I was also not phoned back after several calls made by myself attempting to speak to the manager.

I feel we need to be told beforehand if there are extra charges so we can make a decision weather to continue using the clinic or not. If I knew that there will be a R130 that will be charged to me as an extra amount over and above what they charge on my medical aid. I would not have used them.

There are plenty dr's that dont charge this facility fee, i could have went to them. I feel robed and taken advantage of. ******** people are getting ********** by the clinic, chances are there are many other things that are put on ones medical aid with this "once off signature" that gives them unlimited access tp your funds and medical aid.

I would caution everyone to be very careful when dealing with them.