I need your help

Hello Peter please assist I took the Unlimited policy for the past 7 year and enrolled my mother on the policy called provider and Thursday the 18 July I went to the office's in Roodepoort to enroll other people in the new policy I took recently I found out that my mother is being removed from the policy because she is now over 70 years and I don't know about .so asked them to cancelled all the policies I have with them and refund me Sent from my Huawei Mobile all my money I have being paying my name is Portia Serasengoe I'd no ********** 691083 the policy no is ACS 123139 and policy no PR 705954 because I can't have policy that is not covering after the age 70 even if you were in policy for past year's I will appreciate your help my cell no is ********** 734