Phendora order

In September 27-2018, I saw the phendora garcinia on internet being advertised for weight loss. I bought the product online. I received a receipt of comfirmation for my purchase which was to be delivered in 2 weeks time. The following few weeks an amount of R1500 was deducted from my account for the phendora order. Till today I'm still waiting for the order. I have called in and emailed, they keep telling me to wait for another 2 weeks. It's almost a year now and I don't know what I paid for or it was just a donation. Their call center number is +***. When I call they pick up and ask for my details and I got tired and regretted not having reversed that money that time. Their email address also works, it's ***