No Customer Service

Upon Signing a contract i was told Money will be debited for the account for the set 12 months. Not being informed that it would carry on being devited till i cancelled the account, which in my hurry and fault forgot to read in the contract. However when i wanted to cancel the contract i was wrongly informed by staff on how it should be done therefore did not as i was unable to. The owner or jaan says he will not accept responsibility or even apologise as there is no evidence of this. As a customer and someone who knows how customers should be treated in such regard im highly disappointed at this mans unprofessional approach and unsympathetic manner towards the situation. I would suggest to all that they should choose to gym elsewhere with more customer friendly and clued up staff who are able to inform you correctly on procedures as well as an owner who puts himself in the shoes of the customer for a second.