CS
Carrie S
1 reviews | Active since May 2011
12 Jan 2022, 08:54
WORST MEDICAL AID
One of the WORST medical aids EVER when it comes to replying to anything. Don't even bother trying to call them, there is just no reply whatsoever. Decided to put my query down in writing beginning December, quickly received an automated message advising that they are looking into the matter and that is it. Have written back twice asking for feedback and there is absolute silence.
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Health Squared Medical Scheme's replyOfficial
20 Jan 2022, 13:21Dear Carrie,
Thank you for taking the time to raise your complaint with us – we appreciate it. We’re so sorry your experience didn’t match your expectations.
We understand that our dedicated consultants have contacted you to assist with your complaint, but unfortunately you are not interested in being assisted. We apologise profusely for the inconvenience and frustration caused and we will endeavour to do better in the future.
Should you want to get in touch with us in the future you are welcome to contact us on ***
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply20 Jan 2022, 13:21
Official
Dear Carrie,
Thank you for taking the time to raise your complaint with us – we appreciate it. We’re so sorry your experience didn’t match your expectations.
We understand that our dedicated consultants have contacted you to assist with your complaint, but unfortunately you are not interested in being assisted. We apologise profusely for the inconvenience and frustration caused and we will endeavour to do better in the future.
Should you want to get in touch with us in the future you are welcome to contact us on ***
Yours in Health,
The HEALTH SQUARED Team