1 reviews | Active since Feb 2018
Worst assistance (lack off) ever
The worst customer service for new member applicants i have ever came across. I am a new applicant and interested in the product but after trying to obtain an application form , asking for assistance in completing the form and requesting where in the world i should send it to (yes, the call centre transferred me twice, holding for 30mins to be assisted and neither one of the call centre assistants could help me just told me they have put me through to the wrong person)i almost decided to rather go to another medical aid. Well I have submitted my application form, i just pray they will come back to me!!!!
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch via email soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch via email soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Kindly note that an email has been sent to the contact address left on the Hello Peter platform. Please reply to the email as soon as possible so that we can further assist you in resolving this matter.
Yours in health
The Resolution Health team
Kindly note that an email has been sent to the contact address left on the Hello Peter platform. Please reply to the email as soon as possible so that we can further assist you in resolving this matter.
Yours in health
The Resolution Health team