WORS SERVICE EVER FROM HEALTH SQUARED AND agility channel

Item: Health Squared Medical Scheme
Rating: 1
Author: Maritza C

how many times does one have to send through requested documentation.

Good day Amends / Louise - agility channel This matter was sorted beginning of February we were informed that the monthly premium has been reduced to R1851. Now all of a sudden the premium is over R3000.00. How in the world in the beginning of MARCH do you want to increase a pensioners medical aid ONES AGAIN.?? attached is all the details that was requested from me to resolve the matter that has now only been solved for 2 months and here we are sitting again. can we please have this matter sorted by cob today!!!!!! ----------------------------------------

Dear Maritza, Thank you for your email response. Please see below feedback received from the contributions department. Kindly be advised that the members income was updated backdated to the 1st of January 2022 and the new premium is R1 851.00 we will be requesting a double debit of R3 702.00 now in February for January and February 2022 and we have lifted the suspension based on assumed payment, should the debit order return the membership will be terminated. Kind regards Louise Muller

THESE DOCUMENTS ARE AGAIN BEING REQUESTED TODAY. WORST SERVICE EVER. just ads worry's to their Old already ill clients!!!!!!!!!!!!!!

Helpful (0)

Replies (5)

Maritza C's updateReviewer Update

04 Mar 2022, 13:48

my mom only gets a SASSA grant of R1890 but they increase her medical aid to R3435. HOW?????????????????? PATHETIC?????????? they do this increas efective 1 March .............. POOR POOR POOR.

Maritza C's update04 Mar 2022, 13:48

Reviewer Update

my mom only gets a SASSA grant of R1890 but they increase her medical aid to R3435. HOW?????????????????? PATHETIC?????????? they do this increas efective 1 March .............. POOR POOR POOR.

Health Squared Medical Scheme's replyOfficial

04 Mar 2022, 15:35

Dear Maritza,

Thank you for taking the time to bring your complaint to our attention - we really appreciate it.

Our dedicated consultants will contact you within the next couple of minutes.

Regards,
The HEALTH SQUARED Team

Health Squared Medical Scheme's reply04 Mar 2022, 15:35

Official

Health Squared Medical Scheme's replyOfficial

04 Mar 2022, 15:57

Dear Martiza,

Our team has been trying to contact you regarding your complaint, but has not been able to get a hold of you.
Kindly can you give us a call on *** (between 08:00 and 16:30) and ask for Ashaylita. She will assist you with your complaint.

Regards,
The HEALTH SQAURED Team

Health Squared Medical Scheme's reply04 Mar 2022, 15:57

Official

Maritza C's updateReviewer Update

06 Mar 2022, 18:49

Your team has been trying to reach me?????? My phone rang ones one time on friday. No efforts from health squared side....... They deducted the 3500 from my pensioner moms medical aid. I AM DISGUSTED. Some newspapers will also hear about this tomorrow. This will not be the last review received from me. TRUST ME!!!!

Maritza C's update06 Mar 2022, 18:49

Reviewer Update

Health Squared Medical Scheme's replyOfficial

16 Mar 2022, 08:16

Dear Maritza,

We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us via the dedicated mobile app, which can be downloaded at https://www.healthsquared.co.za/health-squared-mobile-member-app or submit an email to ***.

Yours in Health,

The HEALTH SQUARED Team

Health Squared Medical Scheme's reply16 Mar 2022, 08:16

Official

Dear Maritza,

Yours in Health,

The HEALTH SQUARED Team