CB
Christo B

1 reviews | Active since Jul 2011

06 Sept 2017, 19:01

Where's the logic

Yet again Resolution has managed to baffle me with their incredible logic and amazing customer service (not) Medication that is prescribed to be taken daily for a twelve week period is restricted to only be issued in monthly batches and re-issued after 6 weeks. a Primary school child would spot the problem.

Added to this, my doctor that ia almost never see, remember my useless medical aid that finds any excuse to buck out of paying for blood tests. It is time for a change. Incompetence at the price we pay????? explain why!!!!

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply07 Sept 2017, 09:29
Official

We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health and wellness,

The Resolution Health team.

Health Squared Medical Scheme
Health Squared Medical Scheme's reply08 Sept 2017, 10:58
Official

Thank you for taking the time to speak to our dedicated consultant. We look forward to continuing to provide you with quality healthcare that enables you to fully embrace life.

Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.

Yours in health and wellness,

The Resolution Health team