Waiting hours on the phone, weeks for pre-auth number!

<p>I submitted am e-mail on the 5th of July to obtain a pre-authorisation number for a sonar for Mrs. SM Lizemore, my mother-in-law. I am still waiting for this number, and am now liable to pay the service provider, in spite of Mrs. Lizemore diligently paying her permiums monthly. On 27 July I called ***to get an authorisation number as the GP referred her to a specialist for diagnosis and treatment. Today, a week later, I sat on the phone for more than 30 minutes without answer, and still do not have a reference number! The service from this medical aid must be the worst in the whole world, not only South Africa!</p> <p> </p> <p>Membership number: ********** 8</p> <p> </p>