1 reviews | Active since Aug 2016
Very very poor service
<p>On 16/08/12 Kgotso gave me an Auth. nr after i gave him all the ICD and procedure codes.I asked if ther will be a co-payment and her said no the medical covers everything.On 16/08/15 Lindka also said no co-payment the medical covers everything. On the 22nd a gentleman phoned me and said only code 2848 is not covered and he want's to advise me now before we get to the hospital and they tells me that it is not covered.On the sameday (22nd) they realised that they made a mistake and aut. in error.Now they come back to me that is an exclusion.Now you tell me how do i tell my son that his op has been rejected. Does anybody now how it is to live with a person that has got Hyperdidrosis they don't even now what is is. The medical feels nothing for you and me all they want is our money.Who ever is going to answer must come tell my son that his life will not change because the people can not do there work. Nobody has got pride in there work anymore </p>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
So so disappionted got a phone call from Reso. Sorry can not help. All that will happen to the consultants is go for a bit off training.And my son can not be helped. Pay a fortune every month for nothing.Bye bye Resolution after almost 10 years that is the thank you
So so disappionted got a phone call from Reso. Sorry can not help. All that will happen to the consultants is go for a bit off training.And my son can not be helped. Pay a fortune every month for nothing.Bye bye Resolution after almost 10 years that is the thank you
Thank you for taking the time to chat to our consultant. Your membership is valuable to us, however it is with regret that we are unable to assist with the procedure in question as it is an exclusion on your Scheme option. With the year drawing to a close, we would recommend that you revisit your scheme option and select an option that will cater to your specific healthcare needs in the coming year.
Yours in health
The Resolution Health team
Thank you for taking the time to chat to our consultant. Your membership is valuable to us, however it is with regret that we are unable to assist with the procedure in question as it is an exclusion on your Scheme option. With the year drawing to a close, we would recommend that you revisit your scheme option and select an option that will cater to your specific healthcare needs in the coming year.
Yours in health
The Resolution Health team