JVDH
JOEY VAN DEN HEEVER
1 reviews | Active since Apr 2015
29 Jul 2019, 16:28
VERY VERY BAD SERVICE FROM CALL CENTRE
I have for 2 weeks been trying to get them to send me a list of all expenses that has been rejected by Resolution and Health Squared and paid by myself during the last financial year.
I have made at least 7 calls to them, which cost me a lot of money by now, but still not the correct report.
They have been sent a report, but the amount of rejected claims amounts to about half the amount on the tax certificate.
Even when I asked for a supervisor, I do not seem to be able to speak to one.
SARS required this report and I really do not know how to get this out of Health Squared.
Helpful (0)
Replies (2)0
Replies (2)
Health Squared Medical Scheme's replyOfficial
31 Jul 2019, 09:08We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Health Squared Medical Scheme's reply31 Jul 2019, 09:08
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Health Squared Medical Scheme's replyOfficial
01 Aug 2019, 13:09Thanks for chatting to our dedicated consultant. We truly value your input and feedback and look forward to continue providing you with healthcare that ensures you're covered from every angle.
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
Health Squared Medical Scheme's reply01 Aug 2019, 13:09
Official
Thanks for chatting to our dedicated consultant. We truly value your input and feedback and look forward to continue providing you with healthcare that ensures you're covered from every angle.
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team