1 reviews | Active since Apr 2015
VERY BADLY TRAINED CALL CENTRE AGENT.
I have submitted a claim at the beginning of September for dr. Klevansky, and have receipt a confirmation e-mail for the claim.
To date the claim has not been paid.
I phoned on Friday, and was told that the claim has not been received and I need to re-send it.
I also asked the callcentre if he can tell me how many doctor's visits I do have left for the year. He could not tell me and said that he could not tell me, but that he would send me an e-mail. I had to give him my e-mail address a couple of times before he eventually got it right.
Up to now I still have not received the e-mail.
By this time I have already spent a lot of time using my airtime. I then asked the employee if he could tell me if I have any fund available for physiotherapy, as my daughter has injured her neck and needed some physio.
TO MY ASTONISHMENT, I WAS THEN TOLD BY THE AGENT THAT I HAVE CANCELLED MY MEDICAL AID!!!!
How on earth do you train your employees?
I AM SO FED UP WITH HEALTH SQUARE MEDICAL AID. SINCE MY FIRST CLAIM I HAVE HAD PROBLEMS WITH YOU.
Please let me know what is going on here, as I still do not know why my claim has not been paid, how many doctor's visits I have and if I have any funds available.
I have submitted a claim at the beginning of September for dr. Klevansky, and have receipt a confirmation e-mail for the claim.
To date the claim has not been paid.
I phoned on Friday, and was told that the claim has not been received and I need to re-send it.
I also asked the callcentre if he can tell me how many doctor's visits I do have left for the year. He could not tell me and said that he could not tell me, but that he would send me an e-mail. I had to give him my e-mail address a couple of times before he eventually got it right.
Up to now I still have not received the e-mail.
By this time I have already spent a lot of time using my airtime. I then asked the employee if he could tell me if I have any fund available for physiotherapy, as my daughter has injured her neck and needed some physio.
TO MY ASTONISHMENT, I WAS THEN TOLD BY THE AGENT THAT I HAVE CANCELLED MY MEDICAL AID!!!!
How on earth do you train your employees?
I AM SO FED UP WITH HEALTH SQUARE MEDICAL AID. SINCE MY FIRST CLAIM I HAVE HAD PROBLEMS WITH YOU.
Please let me know what is going on here, as I still do not know why my claim has not been paid, how many doctor's visits I have and if I have any funds available.
I have submitted a claim at the beginning of September for dr. Klevansky, and have receipt a confirmation e-mail for the claim.
To date the claim has not been paid.
I phoned on Friday, and was told that the claim has not been received and I need to re-send it.
I also asked the callcentre if he can tell me how many doctor's visits I do have left for the year. He could not tell me and said that he could not tell me, but that he would send me an e-mail. I had to give him my e-mail address a couple of times before he eventually got it right.
Up to now I still have not received the e-mail.
By this time I have already spent a lot of time using my airtime. I then asked the employee if he could tell me if I have any fund available for physiotherapy, as my daughter has injured her neck and needed some physio.
TO MY ASTONISHMENT, I WAS THEN TOLD BY THE AGENT THAT I HAVE CANCELLED MY MEDICAL AID!!!!
How on earth do you train your employees?
I AM SO FED UP WITH HEALTH SQUARE MEDICAL AID. SINCE MY FIRST CLAIM I HAVE HAD PROBLEMS WITH YOU.
Please let me know what is going on here, as I still do not know why my claim has not been paid, how many doctor's visits I have and if I have any funds available.
