1 reviews | Active since Nov 2016
USUAL MEDICAL AID *******
Last year I had cancer surgery to remove my colon and after receiving all the accounts I was shocked to see that you had not paid Sunninghill Hospital about R2500 for small items like linen saver, syringes, gauze, needles etc. After phoning your claims dept around 30 times I was told about some contract between yourselves and the hospital whereby these items were not covered. After a lengthy fight you eventually paid the account..<br> <br> I had to have my follow up colonoscopy in July this year and have just received an account from Sunninghill for R 2258.83. This was after getting authorization. I am again being charged for needles, linen savers. gauze, alcohol swabs, tegaderm, colored wrist bands, and other small items that one usually has to have when having surgery. <br> <br> Now am I to understand that in future when I go into hospital I should tell the staff not to put the coloured bands on my arm, not to use needles to give me injections. not to clean my skin before giving me an injection, not to use micropore on the drip that will have no needle. because my medical won't pay, or should I be taking all these with me to the hospital or maybe I must just phone you before anything is used.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
