************ Practices

I have been with Health Squared since 2005.

Everything was okay until I went for pension due to medical unfitness. I continued with them by paying through a debit order as I was no longer being paid by the Department of Education. Health Squared increased my monthly premium and option without informing me.

I went to their offices to notify them that I couldn't afford the new premium and requested a reasonable and affordable option. I waited for a response, I called, I went back to their offices again and spoke to certain guy called Wonder who told me that his senior Sello Matabene was not at work. He further told me that Sello Matabane would call me back when he returns to work. I waited, no calls, no feedback, nothing was done.

Now, after a year and four months Health Squared has informed me that I owe them. This is surprising because there has been no communication whatsoever since February 2019. I have suddenly been given bank details to pay a debt I am completely unaware of.

I have had to start buying medication for myself as I am on chronic medication which I cannot afford hence I needed the medical aid. I am presently attending a clinic that does not have the correct medication. Instead the medication makes me feel worse. I see a psychiatrist, regarding this as I am also hypertensive.

Health Squared, please tell me why your service is so poor, inefficient and ************?