1 reviews | Active since Jul 2013
Unacceptable matter of communication
I cancelled my membership in April as I was asked to join the medical aid my employer prefer as he pays half of the contributions. He agreed for me to stay on Resolution as I am happy with the service I always received. I asked for my membership to be reinstated on 28 April. I was accepted back and was told that I will be active from May 2015 again. On the 13th of May (1 day before leaving for East London with my family) I received a SMS to tell me I am suspended because to payment was received. This is the first time since 2009 that something like this happened and I get a SMS! Not a phone call asking if there is something wrong or asking if I am aware of the matter. After I contacted resolution I was told that the debit was never loaded on the 24th because of my cancelation. I was not told to make any other payment arrangements or I would have done so! I have 2 small girls and a suspended medical aid because there is no proper communication in the company. My employer will make an EFT payment today to uplift my suspension. Ntombi Manyoni tried her hardest to help me as she understood the problem I have and I appreciate that but I do regret now for staying with resolution.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.