YD
Yuri D

1 reviews | Active since Dec 2014

11 Mar 2019, 18:32

The worst medical aid

On January the insurance when up by 27.42%, Inflation was only 4.78%. So, Resolution Health (Health Squared) went up by 5.73 times inflation.

Sometime during January, I called Resolution Health (Health Squared) to cancel my medical aid, they informed me they needed a signed letter which I provided. On first of February they deducted their last fee and forwarded a statement showing no future payments.

On the first of March they deducted my account again, I then reversed the debit order. They followed up with a letter claiming I owe them money. Even after I got a call from Thabang Molefe that states I am not covered for February even after paying for February.

And today I got a call from Thabang Molefe demanding money after I have stated I had cancelled and paid my 30 day’s notice which I was not covered for.

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Replies (1)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply10 May 2019, 09:09
Official
Thank you for chatting to your dedicated consultant who was able to resolve your query.  We regret that you have decided to end your membership with us and hope that you will consider HEALTH SQUARED for your healthcare needs in future.