aR
ashin R
1 reviews | Active since May 2011
09 Jul 2021, 16:46
The star employee award should go to Mpho for her rude behavior and mannerism towards clients
The star employee award should go to Mpho for her rude behavior and mannerism towards clients. Esther for her apologies and promises that Gloria the pharmacy manager would call me. Nobody has done anything about Mphos rude behavior. Gloria has allegedly been in a workshop all day wow. Gloria guaranteed me the last time I had the very same problem that she ensure I never have the same problem again. Yet 3 months later what u know. Well now I demand not request I demand and it will be done that every single item on the script i sent be paid from chronic and if any levies that health squared be liable for same. Empty promises don't mean your apologies fixes everything.
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Health Squared Medical Scheme's replyOfficial
21 Jul 2021, 15:36Dear Ashin,
Thank you for bringing what happened to our attention.
Thank you for bringing what happened to our attention.
We do everything possible to make every member’s interaction with our dedicated team constructive, and regret that your experience was not aligned with this commitment. Our sincerest apologies for the inconvenience and frustration caused.
We understand that our team has been in touch with you and that your complaint is being investigated as a matter of priority. The dedicated consultant will update you.
We understand that our team has been in touch with you and that your complaint is being investigated as a matter of priority. The dedicated consultant will update you.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply21 Jul 2021, 15:36
Official
Dear Ashin,
Thank you for bringing what happened to our attention.
Thank you for bringing what happened to our attention.
We do everything possible to make every member’s interaction with our dedicated team constructive, and regret that your experience was not aligned with this commitment. Our sincerest apologies for the inconvenience and frustration caused.
We understand that our team has been in touch with you and that your complaint is being investigated as a matter of priority. The dedicated consultant will update you.
We understand that our team has been in touch with you and that your complaint is being investigated as a matter of priority. The dedicated consultant will update you.
Regards,
The HEALTH SQUARED Team