The medical aid that makes me sick

Day 211 since I first emailed Health Squared to put in my claim. I have dealt with 4 different people every time having to explain from the beginning what's going on. And every single time it just goes cold and they don't respond at all. They will again reply to this complaint saying management will contact me, they will in maybe 3 days. The person will request I send the documents again, which I have sent 25 times already! Each time the person requests one more document. Why not ask for everything at once? Do they even know how their own company works? Once I've sent the docs they will then come back here and say it has been resolved which it still has not been? I just don't get why they say that. Please people do not choose this medical aid. My stress and anxiety levels are sky high, I am actually physically sick! They make me sick. I have emailed the medical ombudsman yesterday and cc'd health squared however I don't think they care or even realise it. Please copy and paste your generic response health squared.