JvdL
Juanita van der Linde
1 reviews | Active since Feb 2010
29 Jan 2020, 16:03
Terrible service from Healthsquared re authorisation for blood test
When I phoned in to enquire the procedures to get authorisation for blood tests that has to be done for my daughter that is sick, I was given an email address and was told that I will take between 1 hour to 72 hours for the request to be authorised. I send and email on the 21 of January at 14h00 pm. Today it is Wednesday 29 January . Eight days later. Definately way more than 72 hours. Since the day that Resolution changed Healthsquared to service is getting worse by the day. Think it is time for me to look for a new medical aid with good service.
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Replies (5)
Health Squared Medical Scheme's replyOfficial
31 Jan 2020, 13:14Hi Juanita please would you supply us with your contact details and membership number so that one of our Client Service Consultants can assist in resolving your issue. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply31 Jan 2020, 13:14
Official
Hi Juanita please would you supply us with your contact details and membership number so that one of our Client Service Consultants can assist in resolving your issue. Best Regards The HEALTH SQUARED Team
JvdL
Juanita van der Linde's updateReviewer Update
03 Feb 2020, 11:59The medical aid number is ***6 for my daughter Chantelle vd Linde. I had the bloodtests done already. I really can't wait for a medical aid to take such a long time(2 weeks tomorrow) to authorise bloodtests. It's disgusting service really
JvdL
Juanita van der Linde's update03 Feb 2020, 11:59
Reviewer Update
The medical aid number is ***6 for my daughter Chantelle vd Linde. I had the bloodtests done already. I really can't wait for a medical aid to take such a long time(2 weeks tomorrow) to authorise bloodtests. It's disgusting service really
Health Squared Medical Scheme's replyOfficial
03 Feb 2020, 17:56HI Juanita we do sincerely apologise for this unacceptable delay. Please would you be so kind as to forward us your contact number so that one of our Client Service Consultants can assist you as a matter of urgency. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply03 Feb 2020, 17:56
Official
HI Juanita we do sincerely apologise for this unacceptable delay. Please would you be so kind as to forward us your contact number so that one of our Client Service Consultants can assist you as a matter of urgency. Best Regards The HEALTH SQUARED Team
JvdL
Juanita van der Linde's updateReviewer Update
05 Feb 2020, 16:46My telephone Number is ***
JvdL
Juanita van der Linde's update05 Feb 2020, 16:46
Reviewer Update
My telephone Number is ***
Health Squared Medical Scheme's replyOfficial
06 Feb 2020, 07:41Hi Juanita we are unable to view both your membership and contact number on the Hello Peter platform. Please would you send your number via our Facebook page or alternatively email your details to *** in order for our team to assist you. Best Regards
Health Squared Medical Scheme's reply06 Feb 2020, 07:41
Official
Hi Juanita we are unable to view both your membership and contact number on the Hello Peter platform. Please would you send your number via our Facebook page or alternatively email your details to *** in order for our team to assist you. Best Regards