1 reviews | Active since Feb 2014
TERMINATED OUR MEMBERSHIP
We received a sms saying that our membership has been terminated due to non-disclosure of ****ual clinical information after we have tried to get authorization for my husband that has been referred to a specialist.<br> <br> As discussed telephonically with Sandra the 16th of March 16 at Underwriting clinical my husband went to a state hospital in 2014 for a prostate check-up. They did a scope but he wasn't diagnosed or treated for anything. We ended up leaving the hospital with nothing.<br> <br> We were not aware that when we did an application that we had to disclose something like that because nothing came of it. <br> <br> I appealed this termination and pleaded to Resolution not to terminate our medical aid as we have 2 children that needs to be covered!<br> <br> We even suggested that my husband must be on a waiting period again for another period of which we will adhere to that but as of today no one even bother to phone me in resolving this issue.. if our membership has been terminated then on the 16th what about my money for the full month that we paid??<br> <br> Urgent response to this unfairly treated act of Resolution Health is request immediately. <br> <br>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team