Technical glitches blamed for non payment

I have complained about the non payment of our accounts after my husband's accident before and the situation is getting worse! Zane Khubeka have contacted me and did his best to keep in the loop telling me that our accounts will be paid on the next pay run. However, I have been struggling to get a statement for longer than a week! This morning Arwyp hospital sent me an email and the accounts are still short paid. The lady told me that the operations manager Livia Taylor told her that Resolution Health is experiencing technical glitches and some off the accounts are being short paid. This has been the excuse for the last month!!!!!! I am still responsible for the payment of those accounts so your problem is becoming mine. I expect you to contact each and every claim and tell them that the medical aid has a problem instead of leaving me embarrassed and stressed. I need to visit this hospital again and we don't want to blacklisted.