SM
Samantha M

1 reviews | Active since Jan 2012

28 Jun 2016, 12:14

Tax Certificates

<p>As tax Season draws nearer AGAIN, it should be a given that medical aid companies release your tax certificates well in time.........Apparently not RESOLUTION HEALTH!!!!!!!!!!!!! Explanations are not offered and i keep getting the same line from every single person that answers their customer care line</p> <p>"They SHOULD be released first week in July" </p> <p> </p> <p>The word SHOULD is used far too often and freely for comfort. *** resolution health....Not good enough</p>

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply30 Jun 2016, 06:48
Official

We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health and wellness,

The Resolution Health team.

Health Squared Medical Scheme
Health Squared Medical Scheme's reply01 Jul 2016, 09:57
Official

Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved and look forward to continuing to provide you with quality healthcare that enables you to fully embrace life.

Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.

Yours in health and wellness,

The Resolution Health team