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1 reviews | Active since Jun 2016
13 Nov 2018, 08:29
*****ing patients money
This medical aid *****s a patients money. I have had numerous issues with this medical aid whereby I query claims and then afterwards they admit to wrongfully processing the claims. The latest issue that I have experienced with them is the fact that I have to pay out of my own pocket for my chronic medication, I have a registered PMB condition and registered chronic medication yet out of the blue they reject my claims. This is ********* practice and I want to know how you plan on rectifying this issue.
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Replies (2)
Health Squared Medical Scheme's replyOfficial
13 Nov 2018, 14:06We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Health Squared Medical Scheme's reply13 Nov 2018, 14:06
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Health Squared Medical Scheme's replyOfficial
14 Nov 2018, 08:44Our client liaison team are trying to get in touch to provide you with feedback on your query. Please keep an eye on your mobile for their call.
Yours in health and wellness
The Resolution Health team
Yours in health and wellness
The Resolution Health team
Health Squared Medical Scheme's reply14 Nov 2018, 08:44
Official
Our client liaison team are trying to get in touch to provide you with feedback on your query. Please keep an eye on your mobile for their call.
Yours in health and wellness
The Resolution Health team
Yours in health and wellness
The Resolution Health team