Sick and tired

I went for a medical procedure in Feb 2015, and I am STILL struggling to sort out the claims related.<br> <br> Shortly after I was in hospital, I received an unbelievable bill to pay the hospital and doctors. This all due to the fact that I could not get authorization in time, because Resolution was offline.<br> After I phoned and explained the situation to the lady handling my query, I was told that all claims would be paid and my co-payment might amount to something like R50.<br> <br> Thereafter, I have received calls from two attorneys, saying that I have been handed over.<br> <br> On 30 November, after my last notification of handover, I decided to once again try and sort this out with resolution. I have requested the phone recording to be pulled for investigation. I was told that I would have feedback within 72 hours. When I phoned again on 3 Dec, I was told that it hasnt been done yet, and it will be escelated to management. I told the lady the I really do need the result before the end of the day, and still, I am waiting.<br> <br> I am trully dissapointed with the service.<br> Bey bey resolution health. This was the straw that broke the camel's back