CD
Charlene D
1 reviews | Active since Feb 2022
02 Apr 2022, 12:29
Shocking Service I will sue you!
I submitted a claim 1/3 of R1898 and it IS STILL NOT PAID OUT! This is after I logged complaints and were advised it will be in my account 31/3. You dont have terrible service - you have NO service! Sort this out TODAY! I want to be contacted Monday 4/4 at 10h00. Not a minute earlier or later but at 10! with feedback not questions. Membership no ***6
Helpful (0)
Replies (4)0
Replies (4)
Health Squared Medical Scheme's replyOfficial
08 Apr 2022, 08:38Dear Charlene,
Thank you for reaching out to us. We sincerely appreciate your feedback. One of our dedicated consultants will be in touch with you shortly.
Regards,
The HEALTH SQUARED Team.
Thank you for reaching out to us. We sincerely appreciate your feedback. One of our dedicated consultants will be in touch with you shortly.
Regards,
The HEALTH SQUARED Team.
Health Squared Medical Scheme's reply08 Apr 2022, 08:38
Official
Dear Charlene,
Thank you for reaching out to us. We sincerely appreciate your feedback. One of our dedicated consultants will be in touch with you shortly.
Regards,
The HEALTH SQUARED Team.
Thank you for reaching out to us. We sincerely appreciate your feedback. One of our dedicated consultants will be in touch with you shortly.
Regards,
The HEALTH SQUARED Team.
Health Squared Medical Scheme's replyOfficial
08 Apr 2022, 09:30Good Day Mrs Davids ,
It has come to our attention that Ashaylita, from the Cape Town offices, has been communicating with you .
We apologise that it has taken sometime to sort out your mother's claim .
We confirmed with Ashaylita that she has explained to you that when it is a claim payment date, the release date is a few days later. It has always been that way with member refunds and providers .
In your case, the payment date was 31/03/2022 and release date to you was 05/04/2022.
Ashaylita has confirmed that when she checked , the claim was paid to you. On Friday, 1st April, she spoke to your husband explaining this process too . She tried contacting you yesterday but was unable to reach you , she spoke to your mom and confirmed that the payment has been made .
If you are unsure about anything please feel free to email her directly.
Kind Regards,
The HEALTH SQUARED Team.
The HEALTH SQUARED Team.
Health Squared Medical Scheme's reply08 Apr 2022, 09:30
Official
Good Day Mrs Davids ,
It has come to our attention that Ashaylita, from the Cape Town offices, has been communicating with you .
We apologise that it has taken sometime to sort out your mother's claim .
We confirmed with Ashaylita that she has explained to you that when it is a claim payment date, the release date is a few days later. It has always been that way with member refunds and providers .
In your case, the payment date was 31/03/2022 and release date to you was 05/04/2022.
Ashaylita has confirmed that when she checked , the claim was paid to you. On Friday, 1st April, she spoke to your husband explaining this process too . She tried contacting you yesterday but was unable to reach you , she spoke to your mom and confirmed that the payment has been made .
If you are unsure about anything please feel free to email her directly.
Kind Regards,
The HEALTH SQUARED Team.
The HEALTH SQUARED Team.
Health Squared Medical Scheme's replyOfficial
28 Apr 2022, 16:27Dear Charlene,
We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us via email to ***.
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply28 Apr 2022, 16:27
Official
Dear Charlene,
We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us via email to ***.
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's replyOfficial
28 Apr 2022, 16:31Dear Charlene,
We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us via email to ***.
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply28 Apr 2022, 16:31
Official
Dear Charlene,
We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us via email to ***.
Yours in Health,
The HEALTH SQUARED Team