LD
Leigh D
1 reviews | Active since Sept 2021
28 Sept 2021, 17:51
Shocked - can this really happen?
Never before have I encountered such terrible customer service and reimbur*****t from a company. They take months to reimburse, then reimburse the wrong person their complaints process is ineffective. They are a disgrace - if I was not here to help my frail elderly parents they would be not be reimbursed ... mind blowing
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Health Squared Medical Scheme's replyOfficial
29 Sept 2021, 14:26Dear Leigh,
We sincerely appreciate that you have raised your complaint with us and we apologise profusely for the frustration caused. We understand that one of our dedicated consultants has contacted you and is busy investigating the matter.
The consultant will keep you up to date with the progress on the matter. Thank you for your patience.
The consultant will keep you up to date with the progress on the matter. Thank you for your patience.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply29 Sept 2021, 14:26
Official
Dear Leigh,
We sincerely appreciate that you have raised your complaint with us and we apologise profusely for the frustration caused. We understand that one of our dedicated consultants has contacted you and is busy investigating the matter.
The consultant will keep you up to date with the progress on the matter. Thank you for your patience.
The consultant will keep you up to date with the progress on the matter. Thank you for your patience.
Regards,
The HEALTH SQUARED Team