Shocked at the bad service and promises that are made.

No-one ever comes back to me when I email them. I had to phone them. I asked them on numerous occasions why I had to pay R1000 more a month from last year. The lady I spoke to said my husband was much more expensive because he was not on a medical aid before and therefore there were penalties. My husband has been on my medical aid for a long time and now he has to pay so much. The lady said that we should have sent some sassa forms. I told her her my husband app**** but could not get a sassa card therefore no statement can be forwarded to them. She then said okay, if that is the case I will send you a form for him to fill in so that he can be on his own medical aid, even though I pay for it. I am still waiting for the forms. She said unfortunately I still have to pay R1000 more a month until he has been registered. They made the mistake, so I am not going to pay that amount extra. I will pay the difference in this month once he signs the papers. I have seen nothing from them. I am very disappointed and would like someone to get hold of me asap. My membership number is ***9.