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cecelia R

1 reviews | Active since Dec 2011

14 Oct 2021, 15:01

Rules created by the fools where life does not matter

So i received approval for my minor child's hospital day procedure and the approval in all common sense would cover hospital, doctor and other associated costs. So the medical aid determined oh no they backtracked and the rules then came out and they refused to pay the doctor. So they do not communicate to anyone such decision, and the doctor is awaiting payment. We are awaiting the medical aid's feedback. So we get ahold of the medical aid, to be informed the rules state "the doctor" cannot be paid. Lets backtrack here, a hospital cannot function if said such specialists and doctors are not available, the hospital will have zero income. So back to the rules, the medical aid is sticking to the rule, "they cannot pay the doctor" but everyone else under the sun has been paid. The most important person has not been paid, and this is considered health care, and a service by the medical aid. Am i missing the point, if a medical aid cannot pay even a portion to the doctor then why would a medical aid even exist. So the "Tool" that setup the rules decided lets eliminate the most important person to conduct the lifesaving service, and all in the profit sharing scheme will be happy. Health care is about people, its about making people well, its not to line pockets but a child wants to be well. And for the love of God a minor under the age of 5 is literally a new person, and who cannot be treated as one would an adult. Kids have the mentality of they want to be 100% there is no being sick, so when a medical aid wants to talk about applying rules, ask yourself the damn fool who created the rules should go straight to hell and burn for a 100 million years. Cause medical care is about saving lives not the bottom line. So cancel health squared.....

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Replies (1)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply15 Oct 2021, 10:24
Official
Dear Cecelia, 
 
Thank you for sharing your feedback with us.
We’re sorry your experience didn’t match your expectations and for the frustration caused. 
One of our dedicated consultants will give you a call shortly to assist. 
We look forward to engaging with you personally to promptly resolve your enquiry.

Regards, 
The HEALTH SQUARED Team