1 reviews | Active since May 2018
Rude insensitive call centre agent
I am a medical professional that called into o Resolution health on behalf of my HIV positive patient today. I was put through to a rude and disrespectful call centre agent that was not co operative or sensitive to the patient's condition. He told me the scheme has no motivation policy for unique cases , he refused to assist with further management, he was cutting me off as i spoke and I eventually hung up when he called my views "uneducated". I am appalled. I will take this up further and I demand to be contacted by the scheme so that my patient is helped.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved..
Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.
Yours in health and wellness,
The Resolution Health team
Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved..
Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.
Yours in health and wellness,
The Resolution Health team