DP
Dylene P
1 reviews | Active since Feb 2021
25 Oct 2021, 23:08
Ridiculoulsy BAD service!!!
It has now been 4 months and my mum's claim is still not settled. I have tried all avenues and have failed to get any form of positive or concrete feedback from this organisation. I am not sure if the powers that be have any empathy whatsoever for their loyal members! It is sad actually....
Helpful (0)
Replies (5)0
Replies (5)
Health Squared Medical Scheme's replyOfficial
29 Oct 2021, 12:53Dear Dylene,
We appreciate that you have raised your complaint with us.
Our sincerest apologies for the inconvenience and frustration caused.
We understand that one of our dedicated consultants has been in contact with you and is in the process of sorting this matter out for you. The consultant will keep you up to date with the progress.
Thank you for your patience.
Our sincerest apologies for the inconvenience and frustration caused.
We understand that one of our dedicated consultants has been in contact with you and is in the process of sorting this matter out for you. The consultant will keep you up to date with the progress.
Thank you for your patience.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply29 Oct 2021, 12:53
Official
Dear Dylene,
We appreciate that you have raised your complaint with us.
Our sincerest apologies for the inconvenience and frustration caused.
We understand that one of our dedicated consultants has been in contact with you and is in the process of sorting this matter out for you. The consultant will keep you up to date with the progress.
Thank you for your patience.
Our sincerest apologies for the inconvenience and frustration caused.
We understand that one of our dedicated consultants has been in contact with you and is in the process of sorting this matter out for you. The consultant will keep you up to date with the progress.
Thank you for your patience.
Regards,
The HEALTH SQUARED Team
DP
Dylene P's updateReviewer Update
14 Nov 2021, 16:46I am unsurprised to report that no one has contacted me! I will be posting again until someone at your offices starts to pay attention!
DP
Dylene P's update14 Nov 2021, 16:46
Reviewer Update
I am unsurprised to report that no one has contacted me! I will be posting again until someone at your offices starts to pay attention!
Health Squared Medical Scheme's replyOfficial
22 Nov 2021, 13:15Dear Dylene,
Our apologies that our team has not been in touch with you sooner regarding your complaint.
We apologise for the frustration caused.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
Our apologies that our team has not been in touch with you sooner regarding your complaint.
We apologise for the frustration caused.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply22 Nov 2021, 13:15
Official
Dear Dylene,
Our apologies that our team has not been in touch with you sooner regarding your complaint.
We apologise for the frustration caused.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
Our apologies that our team has not been in touch with you sooner regarding your complaint.
We apologise for the frustration caused.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
DP
Dylene P's updateReviewer Update
22 Nov 2021, 14:44 "One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
DP
Dylene P's update22 Nov 2021, 14:44
Reviewer Update
"One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
Health Squared Medical Scheme's replyOfficial
25 Nov 2021, 15:34Dear Dylene,
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future.
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future.
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply25 Nov 2021, 15:34
Official
Dear Dylene,
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future.
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future.
Yours in Health,
The HEALTH SQUARED Team