Resolution Health - WORST medical aid ever.

My dad was on there resolution last year. We got a authorization no 3 month in advance to see a specialist, Dr Eugene Allers. But now since then We are getting now joy out of Resolution staff to assist with resolving the payment to the DR's office. So if Please see my last mail to them. Dont even know how they can even run a business.... very disappointing to see how i get read reports and no one is assisting with this.

MY LAST MAIL TO THEM ON 4 JULY 2019 - Good afternoon Bonginkosi, hope you are doing well, the response we received from you on 2 april Stated you are working on this, I truly don’t understand why the account of Dr Eugene Allers is still outstanding? We phoned and got Authorization before the consultation took place. (SEE ATTACHED) Why,why,why with tears in my eyes is this such a problem to sort out? Who is not doing there work that side? That means it all started with the Pre Authorisation department that didn’t do there work correctly, and now payment department is having issues???? In the meantime we are all wasting our time with emails up and down, and yet its Resolution that is *********** to sort this out.

Resolution got all there payments every month on contributions, so Why nearly a year later this is still an issue?? Must I come through to the office and walk to all departents relevent to sort this out?

Please advise who will take charge of this and settle this amount with Dr Eugene Allers account…..