Resolution Health - unfair treatment to loyal customers of +/- 34 years service

<p>I have been acting on my friends behalf - the one is 82 and the other sister 79.</p> <p>To keep the story simple I am going to just give you the basics.</p> <p>Cynthia and Shirley were in Australia at the time and Cynthia received a call from Resolution Health to which she rep**** that the line was bad and she is hard of hearing and there is nothing she can do now until they return also bearing in mind that both of them had no access to emails. I have been going back and forwards with emails trying to get this matter sorted out as what happened is Resolution discontinued their classic scheme and it became Millenium, however, this meant that the monthy fee doubled from what they were originally paying and as they are pensioners nobody informed them of this and gave them the option to down grade. I also wrote to Resolution Health tendering their resignature with immediate effect. Their story is that they sent an email to them stating that they were disbaning the classic and it would be replaced by Millenium but I keep stating to them and it is not penetrating that they didn't have access to their emails and how could they go and take more from them without their authorisation. I have sent numerous emails of this nature and also threatened to come through to you and since my last email stating this on Thursday, 30th I have received no response. Please assist as this is so unfair as they are pensioners and to have had over R4000 taken off instead of half of that is a lot of money. Many thanks</p>