Resolution health *******

Item: Health Squared Medical Scheme
Rating: 1
Author: Sherona S

I need admission into hospital and they are pending the authorization. For non disclosure, what happened to trust with clients???? I have now asked for a refund of this months premium and they are not responding. I have a 4 month old baby and a toddler to see to. They don't care. I will have to either get opinion from the press or ombudsman for medical aid. If I don't get my refund today, they ignoring me completely regarding paying back my premium so I can use it to get treated. I cannot trust them if something happens to my kids they will do the same and put their lives at risk. Please do not respond to me with 'we will get back to you etc' I either want an Auth number or refund. My membership number is ********** 2.

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Replies (1)

Health Squared Medical Scheme's replyOfficial

18 Dec 2018, 10:37

We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health and wellness,

The Resolution Health team.

Health Squared Medical Scheme's reply18 Dec 2018, 10:37

Official