MvdM
Myrna van der Merwe
1 reviews | Active since Nov 2018
19 Nov 2018, 15:26
Resolution Health - no reaction yet again
Take note: If you send them a repeat script for authorization, it WILL NOT BE PROCESSED unless you phone in. Only when you phone do they pull your email and process the script. Totally goes against their so-called policies, but that is the way it has been working for years now. Extremely frustrating!! If you consider that our monthly contribution is more than R12,000, this is totally unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Health Squared Medical Scheme's replyOfficial
20 Nov 2018, 10:13We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Health Squared Medical Scheme's reply20 Nov 2018, 10:13
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
Health Squared Medical Scheme's replyOfficial
22 Nov 2018, 09:54Hi Myrna,
We are trying to get in touch without success. Please watch your phone for our call.
Yours in health
The Resolution health team
We are trying to get in touch without success. Please watch your phone for our call.
Yours in health
The Resolution health team
Health Squared Medical Scheme's reply22 Nov 2018, 09:54
Official
Hi Myrna,
We are trying to get in touch without success. Please watch your phone for our call.
Yours in health
The Resolution health team
We are trying to get in touch without success. Please watch your phone for our call.
Yours in health
The Resolution health team
MvdM
Myrna van der Merwe's updateReviewer Update
22 Nov 2018, 10:06Hi
I have my phone with me at all times. Since your initial call on Tuesday when I was promised feedback, I have not received any missed calls or emails from you.
Thank you
MvdM
Myrna van der Merwe's update22 Nov 2018, 10:06
Reviewer Update
Hi
I have my phone with me at all times. Since your initial call on Tuesday when I was promised feedback, I have not received any missed calls or emails from you.
Thank you
MvdM
Myrna van der Merwe's updateReviewer Update
27 Nov 2018, 12:225 days later and you are still trying to get in touch with me without any success?? As stated, you contacted me on the 20th November promising feedback. Since then, you have definitely not tried to contact me again. Same old story. Exactly what my initial complaint is about.
MvdM
Myrna van der Merwe's update27 Nov 2018, 12:22
Reviewer Update
5 days later and you are still trying to get in touch with me without any success?? As stated, you contacted me on the 20th November promising feedback. Since then, you have definitely not tried to contact me again. Same old story. Exactly what my initial complaint is about.