JP
Jacqueline P

1 reviews | Active since Dec 2017

06 Dec 2017, 17:58

Resolution Health is the worst medical aid.

I would just like to advise anyone who is thinking about joining Resolution Health DON'T! !! The staff are unable to help or even understand you and the more money they can ***** from you the better. I am in the process of reporting them to the Medical aid Board.

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply07 Dec 2017, 09:46
Official

We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health and wellness,

The Resolution Health team.

Health Squared Medical Scheme
Health Squared Medical Scheme's reply08 Dec 2017, 11:41
Official

Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved. As indicated, the Scheme has taken action to settle outstanding amounts in terms of your period of membership, which was ended by the Scheme in line with its policies and rules.

Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.

Regards

The Resolution Health team