Resolution Health increasing premium with over 15%

I feel used. I have been a member with Resolution health for over 15 years and they have now decided to change to Health Squared without any notice to me. As I am a paying member of the scheme, surely we should have been notified of this. How is this Health Squared? I have never heard of them, or are they just another mickey mouse company that take forever to pay if they pay at all.. My Biggest issue is that now my premium has increased by 15%.. I wish my salary could increase by that margin. After calling the customer care, where I was on hold for over 15 min and then the agent who answered response to my quire was just to put me back on hold. I managed to speak to Kerri, after 30min. They then sent me a mail indicating the new plan they selected for me. After comparing this plan with my previous plan, they look very similar. But my question still remains WHY must I pay 15% more every month for something that is the same as I had before? The call centre said that they will give me feedback on me issue logged … 3 days still waiting. Client service, what a joke. If they handle the providers the same as the handle their customers, I am in deep …… Better look for a new medical aid.