1 reviews | Active since Jul 2011
Resolution Health hides 4th child penilization
Resolution health's rules state that a member with 4children need only pay for 3 children. They also make provision that if a child is between 21 and 25 and still studying full time, then that child is still rated as a CHILD dependent, not an adult dependent - i.e. your monthly payment will not increase if the child turns 21.<br> <br> My eldest child (out of four) recently turned 21 and is studying full time. I even received a letter from Resolution stating the rules as explained above. HOWEVER: my medical deduction increased suddenly and after several queries I finally was told that the above rules do NOT apply to the 4th child: If he/she turns 21, then adult dependent rates apply regardless of full time study.<br> <br> Note that NOWHERE is this stated in the rules and guidelines available, and after several email and phone requests, Resolution Health STILL cannot provide me with the written version of this rule. <br> <br> Is it fair to a) penalize against a 4th child like this, and b) do this WITHOUT any warning in any documentation that is available?<br> <br> To make matters worse - 3 different amounts were app**** over 3 months and NOTHING was rectified despite promises to that regard (4 weeks later!)
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
