Reinstatement

Good day

I need help please. I was a member of Resolution Health and was very happy with them. I had no hassles when my husband was hospitalized and was treated well. However I had a bit of a financial difficulty and kept contact by email, explaining and and told them when to expect payment and made payment even though it was not the full payment. They never informed me that my membership was going to be suspended and when I was ready to pay the arrears amount they just told me sorry I am already suspended. I explained the situation and said that I kept contact with them all the time and nobody told me that. Please all I want is to be reinstated, I do not want to go to another medical aid as I was extremely happy with Resolution. I am still prepared to pay the amount that was outstanding at that stage. My membership number ***8