1 reviews | Active since Oct 2014
Rediculous
I have given notice to cancel my medical aid at the beginning of January, because i have moved over to discovery to join my wifes medical aid.<br> <br> So I received an email saying that they have received it and my last day will be end of January.<br> <br> So thinking that I still had my benefits and its my last month i also went to see a dr and got xrays on my back cause i was having problem and also went to see a biokineticist to help me.<br> <br> 2 weeks ago a receive the accounts saying that there was insufficient funds in my benefits??? Which is rediculous!<br> <br> After a fight on the phone today i found out that my benefits have been prorated because i cancelled??? And i still had to pay my full amount for the month but my benefits are cut??? How does that work??<br> <br> Im sitting with a R1000 medical bill because resolution is incompitent! <br> <br> Ive been a loyal client for 4 years and now they leave me in the dirt! I will never have a good word to say about the scheme and never reffer anyone again! I want my bills paid because I was never notified about the protated benefits!<br> <br> If I had known i would have waited to join my new medical aid before i went to the Dr but thanks to resolution im stuck with this!
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.