Pre-Authorization Requests
Health Squared's entire call center has been replaced by a single email address and a What's App number, none of which are being answered during the lock-down.
I have repeatedly tried to obtain a pre-authorization number without receiving any feedback through the above mentioned limited communication channels.
Health Squared needs to up their game - I shudder to think what would happen if it was a life and death situation.
Helpful (0)
Replies (4)0
Replies (4)
Health Squared Medical Scheme's replyOfficial
11 Aug 2020, 16:18Hi Sanlee
We apologise profusely for this unprecedented delay in response. As such, we will escalate your query immediately and ensure that this is fast-tracked accordingly. Once again, please accept our sincerest apologies. Best Regards The HEALTH SQUARED Team
We apologise profusely for this unprecedented delay in response. As such, we will escalate your query immediately and ensure that this is fast-tracked accordingly. Once again, please accept our sincerest apologies. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply11 Aug 2020, 16:18
Official
Hi Sanlee
We apologise profusely for this unprecedented delay in response. As such, we will escalate your query immediately and ensure that this is fast-tracked accordingly. Once again, please accept our sincerest apologies. Best Regards The HEALTH SQUARED Team
We apologise profusely for this unprecedented delay in response. As such, we will escalate your query immediately and ensure that this is fast-tracked accordingly. Once again, please accept our sincerest apologies. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's replyOfficial
11 Aug 2020, 16:37Good Day Sanlee would it be possible to supply your telephonic contact details so that our team are able to assist you more promptly. We would be most grateful if you could forward these. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply11 Aug 2020, 16:37
Official
Good Day Sanlee would it be possible to supply your telephonic contact details so that our team are able to assist you more promptly. We would be most grateful if you could forward these. Best Regards The HEALTH SQUARED Team
's updateReviewer Update
11 Aug 2020, 16:42Good day,
Thanks for your prompt reply! Please phone me on: ***. Kind regards, Sanlee
Thanks for your prompt reply! Please phone me on: ***. Kind regards, Sanlee
's update11 Aug 2020, 16:42
Reviewer Update
Good day,
Thanks for your prompt reply! Please phone me on: ***. Kind regards, Sanlee
Thanks for your prompt reply! Please phone me on: ***. Kind regards, Sanlee
Health Squared Medical Scheme's replyOfficial
11 Aug 2020, 19:41Hi Sanlee we are unable to access your telephone number via this platform due to privacy concerns. May we request that you supply your contact details via our Facebook direct message platform so that we may escalate accordingly. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply11 Aug 2020, 19:41
Official
Hi Sanlee we are unable to access your telephone number via this platform due to privacy concerns. May we request that you supply your contact details via our Facebook direct message platform so that we may escalate accordingly. Best Regards The HEALTH SQUARED Team