Potential New Member & Not Being Responded too

I have been emailing practically everyday since the beginning of August to get a membership for my mom. I have emailed all the completed forms and docs needed. Does Resolution Health not want new members? I finally got a response from Lynthia Miller of Agility on the 17 August with more forms she wanted me to complete. I have no idea who Agility is and how they are involved in applications. When I asked her, I also didn't get any clear answers and I told her that I wouldn't complete her forms as she didn't advise me in any way with regards to which plan to take out. She then told me she sent the application to get captured on the 20 August. Till now, still nothing and no answers on the application. I have been querying with her and she just sends me a telephone number I need to call even after I told her I cannot make phone calls at the moment and need an email of who I can get the status on the application. Why does it take so long to get answers from Resolution Health? I was referred to this medical aid by a close friend and though the service would be better. I am highly disappointed and would appreciate a response via email.