Poor Service

Health Squared Claims In December last year my wife needed to have a tooth extraction for an implant by my dentist. I checked with Health Squared who said that they would pay for the extraction but not the implant. I submitted the total invoice to Heath Squared, being advised by the dentist, that Medical Aid would extract the relevant codes for payment. The claim was submitted by me 11th Dec 2019 and I received an automated reply 12th Dec 2019. After some time I checked my Health Squared portal and found that there was no claim registered. I resubmitted the claim again 11th Jan 2020 and received an automated reply the following day. To date there is still no claim registered on my portal. Would someone please deal with this matter before the claim goes stale?