POOR SERVICE DELIVERY AND NO COMMITMENT

I WAS A MEMBER(***1) ON RESOLUTION HEALTH IN 2015. I WENT TO THE GYNEA FOR WHICH I GOT A AUTHORIZATION (NEO***A). I WAS THEN TAKEN UP IN HOSPITAL AGAIN PRE-AUTH ACQUIRED. THE HOSPITAL ACCOUNT WAS SETTLED HOWEVER THE ACCOUNT FOR THE DAY BEFORE WAS REJECTED. WHEN I PHONED THEY SAID THEY DID NOT HAVE THE AUTH NUMBER WHICH THE PRACTISE THEN SUPP**** THEM WITH THE SAME ACCOUNT WITH THE AUTH AGAIN, AFTER IT WAS SUBMITTED VIA HEALTHBRIDGE . RESUBMISSION 31/08/2015 VIA PAPERCLAIM CLIENT [Email Removed] SUBMITTED AGAIN IN OCTOBER AFTER YET ANOTHER A STORY. AFTERWARDS I WAS TOLD IT IS A STALE CLAIM. THEY DID RECEIVE THE CLAIM WITH IN THE 4 MONTH PERIOD BEFORE IT IS DECLARED A STALE CLAIM. SOMEONE DID NOT DO THEIR JOB AND NOW THE MEMBER IS BEING HELD LIABLE. WHEN REQUESTING TO SPEAK TO A MANAGER I WAS TOLD EVERY ONE IS IN A MEETING . I FEEL IT IS ABSOLUTELY RIDICULOUS . I WANT THIS RESOLVED ASAP.