Poor service

As members of this medical scheme we have been told as from 01/09/2022...the scheme will stop operating as medical aid because of voluntary liquidation. Members are advised to apply for new medical aid. The problem now is to get medical certificate from Health squared as previous scheme.....but I have to call and wait for more than five minutes to request the document. After waiting for too long...the consultant refered me to *** email address to request the document.But this is where we are being answered by auto replying machine.... promising and promising to get attend the the request...so far nothing is helpful. Currently I am out of medical aid.....I need this document to apply for new scheme.... Healthsquared scheme is frustrating me now. Sending medical certificates to members should have been prior arrangement as the scheme is preparing to wind down the business operation. The risk of living without medical scheme because of lack of sense of urgency from Healthsquared medical aid is a double blow to loyal members....

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