Poor Service

Membership No 272507 submitted notice of resignation from RH wef 1/2/15 on 12/12/14. On 8/1/15 I followed-up with RH who said it was received & being processed (spoke to Thabang). On 23/1/15 again phoned to confirm termination (call ref ***) was told it's still being processed. On 16/2/15 received billing statement for Feb 2015 & it still reflects membership is active. Placed call to RH, call centre couldn't assist, was transferred to Membershp & spoke to Phewa. She consulted with a number of people, said the amount on bill \SHOULD"not go off against debit order as notice was received in time. When asked if she can assure me it's not going be debited"