MJ
Michael J
1 reviews | Active since Nov 2017
27 Apr 2020, 11:11
Poor ongoing service
My question is addressed to you Mr Steve Thobela. Who is resposible for allowing the unfriendly, *********** culture to prevail within the Health Squared Medical Aid? Staff can't even capture a claim received and pay a member on time!! Not to mention what one has to endure in following up. This happens on a monthly basis.
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Health Squared Medical Scheme's replyOfficial
27 Apr 2020, 11:59Good Morning Michael thank you for bringing this matter to our attention. We are most distressed to hear that you are so unhappy with the levels of service you have received to date. We will escalate this matter to one of our senior management team, who will be in touch shortly, to assist in resolving this matter expeditiously. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply27 Apr 2020, 11:59
Official
Good Morning Michael thank you for bringing this matter to our attention. We are most distressed to hear that you are so unhappy with the levels of service you have received to date. We will escalate this matter to one of our senior management team, who will be in touch shortly, to assist in resolving this matter expeditiously. Best Regards The HEALTH SQUARED Team