1 reviews | Active since Apr 2009
Poor Medical Aid service
Good day Sir / Madam<br> I am formulating this mail on behalf of Mrs Eva Yolanda Meyer, a Resolution Health Medical Aid member since 2002 (14 years)<br> Membership no: ***<br> Plan: Supreme<br> Dependant: William Meyer<br> <br> My husband (DEPENDANT) Mr William Meyer is scheduled for a Radical Prostatectomy today the 2nd of February 2016 . Medical aid refuses to pay R1,700.00 for the Pre - op day (Pre - Admission) and refuses to pay full hospital account. I am liable to pay R12,000.00 otherwise they will not authorise the op. Apart from that, they will not pay the doctor either.I am on the Suplreme plan which indicates FULL HOSPITALISATION COVER. I had to pay the R12,000.00 yesterday to finalise his booking. The only reason I paid was to ensure the op goes ahead today, but demand my money back in full. This is utterly disgusting that with a serious condition like this, I still need to stress about payments. What is the point of having medical aid then. <br> I want this issue resolved as soon as possible as I am willing to take it as far as I can. I will make sure that I spread the news that Resolution Health is the worst Medical Aid around.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team