Poor communication

I have been trying to get a refund on my medical savings since 19 February. The person the I called's phone was never answered. Eventually got them last week. They will now only pay back next month. I complained and asked the to pay it immediately. They said they would try to areange that and phone back. Never did. This morning I have spe t an hour calling, hokding on, call dropped twice. Their music is suicidally ****. I ask to speak to someone who can give a date but they keep getting back with vague messages. Some say next month some say manth end.